(SEM V) THEORY EXAMINATION 2017-18 MANAGEMENT INFORMTION SYSTEM

Management Information System (NIT-501)

Section-Wise Important Questions & Study Notes

SECTION–A

(Attempt all questions | 2 × 10 = 20)
This section checks basic understanding, definitions, and short explanations.
Write 2–3 lines only, no examples unless asked.

1. Information System

An information system is a combination of people, hardware, software, data, and procedures that collects, processes, stores, and distributes information for decision-making.

2. Attributes of Information

Good information should be accurate, timely, relevant, complete, economical, and reliable, so that managers can take effective decisions.

3. Design of Management Information System

MIS design involves identifying information needs, data sources, processing methods, reporting formats, and feedback mechanisms.

4. Types of Computers

Computers are classified as supercomputers, mainframe computers, minicomputers, and microcomputers based on size and processing power.

5. Planning Framework

A planning framework provides a structured approach to set objectives, analyze resources, formulate strategies, and implement plans.

6. Value Chain

The value chain represents a series of activities through which a firm creates value for customers, including primary and support activities.

7. E-Commerce

E-commerce refers to buying and selling goods and services over electronic networks, mainly the internet.

8. Intranet vs Extranet

Intranet is an internal private network of an organization, while Extranet allows controlled access to external users like suppliers and customers.

9. Components of Enterprise Management System

Key components include ERP, CRM, SCM, finance, HR, production, and procurement modules.

10. Computer Crime

Computer crime involves illegal activities using computers, such as hacking, data theft, identity theft, cyber fraud, and malware attacks.

SECTION–B

(Attempt any THREE | 10 × 3 = 30)
Answers should be descriptive, structured, and written with headings.

1. Types of Information Systems

Explain in detail:                                                      Transaction Processing System (TPS)

Management Information System (MIS)                 Decision Support System (DSS)

Executive Information System (EIS)                         Office Automation System (OAS)

Mention their users and purpose.

2. Approaches to Understand MIS Structure

Discuss:                                                                 Top-down approach

Bottom-up approach                                            Integrated approach
Explain why integration is important for effective MIS.

3. Planning Process of MIS

Explain steps:                                                        Identifying information requirements

System objectives                                                 Resource assessment

System development                                            Implementation and review

4. E-Commerce vs Traditional Commerce

Compare on:                                                         Mode of transaction

Cost                                                                       Market reach

Speed                                                                    Customer interaction
Give simple examples.

5. Customer Relationship Management (CRM)

Explain CRM, its objectives, and components such as sales, marketing, customer support, and analytics.

 SECTION–C

(Attempt any ONE | 10 × 1 = 10)
 Long descriptive answer.

3(a) Role of Information System in Business

Explain how information systems:                                    Improve efficiency

Support decision making                                                 Enhance competitiveness

Transform business processes                                          Mention impact on modern business environment.

OR

3(b) System Development Life Cycle (SDLC)

Explain stages:                                                         System investigation

Feasibility study                                                       System analysis

System design                                                         Implementation

Maintenance