Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Last updated: January 15, 2025
Table of Contents
Introduction
Welcome to SuGanta ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when registering on the website, expressing an interest in obtaining information about us or our products and services, or otherwise contacting us. This includes:
- Name, email address, and phone number
- Profile information (education, experience, subjects)
- Payment and billing information
- Location data (city, state, country)
- Profile photos and documents
- Communication preferences
Automatically Collected Information
When you visit our website or use our services, we may automatically collect certain information about your device and usage patterns:
- IP address and browser type
- Operating system and device information
- Pages visited and time spent on pages
- Search queries and interactions
- Session recordings (anonymized)
- Cookies and similar tracking technologies
2. How We Use Information
We use the information we collect for various purposes, including:
- Providing and maintaining our services
- Matching students with appropriate teachers/institutes
- Processing payments and managing subscriptions
- Communicating with you about our services
- Sending notifications and updates
- Improving our platform and user experience
- Conducting research and analytics
- Ensuring platform security and preventing fraud
- Complying with legal obligations
- Marketing and promotional activities (with consent)
3. Information Sharing
We may share your information in the following situations:
With Other Users
When you create a profile as a teacher or institute, certain information may be visible to students and other users, including your name, profile picture, qualifications, and reviews.
Service Providers
We may share your information with third-party service providers who help us operate our platform, process payments, or provide customer support.
Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
- SSL/TLS encryption for data transmission
- Encrypted data storage
- Regular security audits and monitoring
- Access controls and authentication
- Employee training on data protection
- Incident response procedures
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data
- Restriction: Request restriction of processing
- Objection: Object to certain types of processing
- Withdraw Consent: Withdraw consent for data processing
To exercise these rights, please contact us using the information provided in the "Contact Us" section.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records
When personal information is no longer needed, we will securely delete or anonymize it.
8. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
For users aged 13-18, we recommend parental guidance and involvement in account creation and use of our services.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last updated" date
- Sending you an email notification (for significant changes)
- Displaying a notice on our website
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Address
SuGanta Education Pvt. Ltd.
123 Innovation Street
Tech Park, Bangalore 560001
Karnataka, India