Terms of Service

1. Acceptance of Terms

By accessing and using SuGanta's website, mobile application, or services (collectively, the "Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") constitute a legally binding agreement between you and SuGanta Education Pvt. Ltd. ("SuGanta," "we," "us," or "our"). Your use of the Service is also governed by our Privacy Policy.

2. Description of Service

SuGanta is an online platform that connects students with qualified teachers and educational institutes. Our services include:

• Teacher and institute discovery and matching
• Online and offline session booking
• Payment processing and billing management
• Communication tools and messaging
• Progress tracking and reporting
• Review and rating systems
• Educational content and resources

We reserve the right to modify, suspend, or discontinue any part of the Service at any time without notice.

3. User Accounts

Account Creation

To access certain features of the Service, you must create an account. You agree to:

• Provide accurate and complete information
• Keep your account information up to date
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

Account Types

• Student Accounts: For learners seeking educational services
• Teacher Accounts: For educators providing teaching services
• Institute Accounts: For educational institutions
• Parent Accounts: For parents managing their children's education

Verification

Teachers and institutes may be subject to verification processes including background checks, credential verification, and identity confirmation. We reserve the right to suspend or terminate accounts that fail verification.

4. User Conduct

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Post false, misleading, or defamatory content
• Engage in harassment, abuse, or discriminatory behavior
• Upload malicious software or viruses
• Attempt to gain unauthorized access to the platform
• Use the Service for commercial purposes outside teaching
• Create fake accounts or impersonate others
• Solicit personal information from minors
• Interfere with the Service's operation

Professional Standards

Teachers and institutes must maintain professional standards, provide quality education, and treat all users with respect and dignity.

5. Content Policy

User-Generated Content

You retain ownership of content you submit to the Service but grant us a license to use, modify, and distribute such content for Service-related purposes.

Prohibited Content

Content must not contain:

• Inappropriate or adult material
• Hate speech or discriminatory content
• False or misleading information
• Copyrighted material without permission
• Personal information of others
• Spam or promotional content

Content Moderation

We reserve the right to review, moderate, and remove content that violates these Terms or our community standards.

6. Payments and Billing

Payment Processing

All payments are processed through secure third-party payment processors. We do not store credit card information on our servers.

Fees and Charges

• Session fees are set by individual teachers/institutes
• Platform commission is deducted from teacher payments
• Payment processing fees may apply
• Subscription fees for premium features

Refunds and Cancellations

Refund policies vary based on the type of service and timing of cancellation. Detailed refund policies are available in your account dashboard.

Taxes

You are responsible for all applicable taxes related to your use of the Service.

7. Intellectual Property

The Service and its original content, features, and functionality are owned by SuGanta and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, or transmit any of the material without our prior written consent.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices.

9. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind. We disclaim all warranties, express or implied, including but not limited to:

• Merchantability and fitness for a particular purpose
• Accuracy, reliability, or completeness of content
• Uninterrupted or error-free operation
• Security of data transmission
• Quality of teaching or educational outcomes

We do not guarantee any specific educational results or outcomes from using our Service.

10. Limitation of Liability

To the maximum extent permitted by law, SuGanta shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, or business opportunities
• Costs of substitute services
• Personal injury or property damage
• Educational failures or poor outcomes

Our total liability shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.

11. Termination

We may terminate or suspend your account and access to the Service at any time, with or without cause or notice, for conduct that we believe violates these Terms or is harmful to other users or the Service.

You may terminate your account at any time by contacting us or using the account settings. Upon termination:

• Your right to use the Service ceases immediately
• We may delete your account and data
• Outstanding payments remain due
• Certain provisions of these Terms survive termination

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of changes by:

• Posting updated Terms on our website
• Sending email notifications for significant changes
• Displaying notices within the Service

Your continued use of the Service after changes constitutes acceptance of the new Terms.

14. Contact Information

If you have any questions about these Terms of Service, please contact us: